2. Do you offer bespoke services?

3. Do you offer fixed fee contracts?

4. Can we change the amount of work we need to outsource from month to month?

5. How long will the contract be for?

6. Will we be given a main contact at Paper Mountain Solutions?

7. What is your data protection policy?

8. What storage back-up systems do you have in place?

9. Who are your clients?

10. How quickly can you put your service in place?

11. What are your terms & conditions?

12. What are your contact details?

13. What are your hours of business?

1. Using another company to undertake areas of expertise rather than recruiting a member of staff directly.

• Cost effective; no staffing issues in relation to wages (administering PAYE/NI) no dealing with training; sick/holiday cover; recruitment costs and overheads;
• Ability to provide resourcing with individuals skilled appropriate to the task in hand rather than relying on a jack of all trades in a traditional set up;
• Contract can be tailored to business needs – and terminated without thinking about redundancy or HR issues
• No office overheads

Office Administration

To include:

• Postal collection, sorting and prioritisation from our Communications House address
• Electronic and paper-based filing
• Paying-in of cheques on same working day received
• Email correspondence under client logo and email address
• Telephone call handling

Financial Management & Administration

To include:

• Sales invoice processing
• Bookkeeping including completion of quarterly VAT returns
• Credit control
• Supplier reconciliation and payment schedule (where required)
• Monthly management accounts with/without narrative analysis
• Year end account preparation and liaison with accountant

Sales Processing & Administration

To include:

• Email correspondence under client logo and email address
• Dedicated telephone line answered in company name
• Liaison with both suppliers and customers
• Sales invoice processing
• Staff trained in your company's products/services

Tailored & Bespoke Services

Examples of bespoke work which we’ve completed in the past include:

• Creation of cashflow forecasts and business plans
• Liaison with banks to secure finance
• Product uploading onto client website and subsequent updates
• Clearance of backlogged work
• Transfer to new accounting system
• Data input
• Workflow process review
• (Very!) Overdue debtor book chasing

2. Yes, we can provide additional services that your company needs and would be happy to discuss your particular requirements. A bespoke service can be provided as a standalone package or in conjunction with other solutions. Bespoke services are charged at competitive rates.

3. Yes, depending on the service you require either all or elements of it can be provided at a fixed fee.

4. Yes, we can accommodate varying levels of demand.

5. The majority of our clients are on rolling contracts. However, we are able to offer fixed term contracts if required.

6. Yes, each of our clients has a named contact and a team assigned to them.

7. We are data controllers as specified under the Data Protection Act and are regulated as such.

8. All server data is backed up on a daily basis and maintained off-site in case of need. Where we rely on 'cloud' applications (e.g. E-conomic accounting package) we ensure sufficient measures are in place for back-up procedures should they be needed.

9. Our clients are national as well as regional companies and include companies from a wide range of business sectors.

10. While our telephone service requires 48 hours to be set up and running (where a dedicated line is requested), most of our other services can be implemented almost immediately and the timeline tends to be dependent on our client’s ability to transfer information to us.

11. We have standard terms and conditions applicable to all clients – please click here to view our current set.

12. Paper Mountain Solutions Limited
Tel: 0844 826 0579
Fax: 0870 285 1475
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web: www.papermountainsolutions.co.uk
Suite 14, Communications House, 9 St John's Street, Colchester, Essex, CO2 7NN

13. Our normal hours of business are 08:45 to 17:15, Monday to Friday.